Tag Archives: @agratechnw

Possible Disruption to Paypal Services

Paypal have notified us that there may be some disruption to their service on 4 & 5 Septemberas they upgrade their systems.Paypal error

There is likely to be some disruption to service in 5 minute slots, which may cause customers to receive a notice saying that their payment has not been processed.

We will double check all orders where customers have chosen PayPal as their payment method, and we will contact you if there is any indication that your payment did not complete.

Thank you!

 

 

Agratech – not just for farmers!

Its always fascinating to search out our customers websites, blogs and twitter feeds, to see just what a diverse and varied client base we have, and today’s little look has been no exception, so here’s a quick round up of who’s caught my eye:

Firstly, I felt guilty about missing gym this morning when I looked up Hot Bikram Yoga – phew! You can check them out @hotbikramyoga

Next, I discovered we have a radio celebrity customer, @Kenthegardener who is resident gardening expert on BBC Essex and you can listen to Ken on iplayer via the links on his website Ken Crowther of Crowther Landscapes!!

Newburgh Engineering Ltd have a you tube channel but so far I haven’t tuned in, can hardly complain about Mr L’s endless viewing of Extreme Engineering if that’s my lunchtime viewing choice, but you can find the link through their website, and follow on twitter @newburgheng

Now I need my lunch as I have found a site about blue cheese made by Stichelton Dairy (@sticheltondairy), and we’ve added another English Wine maker to our customer list, this time it’s Tor View Wines. We won’t forget that one, as TorView is the name of our son’s school!                              

Finally a quick thank you to other new customers this week who include Busy Bee Gardening Services & South Cotswolds Lawns, and repeat customers including the Forestry Commission! We would also like to reiterate that we are aware of some glitches on the new website, and these are being addressed, so thanks for your patience and persistence!

And if you want a mention, remember to include your company website/email details in your order so I can have a nose into your Business!

Agratech – most definitely not just for farmers!

Say Cheese! A word about “Faulty” items

Ok, we have had lots of complaints, queries and grumbles about faulty items this month and about our policy and procedure in these cases.

Firstly, when you order from us, our terms state that you must report any shortages or damage within 7 days of receiving your parcel. That means, do not telephone in May about an item that we sent you last October.  Our terms also state that if an item that is being delivered by courier is showing obvious signs of transit damage then you can refuse to accept delivery on those grounds. This means that the item will make its way back to us, without any cost to you.

When you report that an item you have received is damaged, we will usually request you to take photographs and email or MMS them to us. So why do we do this? Well, firstly we need to ‘see’ the damage for ourselves. Sometimes we will be able to send you a replacement component in the post, rather than having to collect and resend bulky items via courier services. This in turn keeps our costs down which ultimately keeps the cost of the goods you buy down.

Secondly, the photographs will help us gauge whether we need to claim on the carrier for transit damage, or proceed with a warranty claim via the manufacturer. Sometimes, we can clearly see that we need to bring the item back and replace it completely for you, if the damage is so great.

Sending photographs is cheaper, quicker and allows us to resolve your problems in the shortest possible time, with hopefully the least inconvenience to you. If you buy something from M&S that proves to be faulty, you have to drive or take the bus back to the store, perhaps pay to park and spend time in a customer service queue.  They will not refund or compensate without having the original faulty item back. Which is easiest?
Ultimately, if we just brought back every item, or sent out replacements for everything that was reported damaged but customers refused to supply photographs, then our prices would go up across the board.
We are a small team here, working to get lots of orders out as quickly as possible in order to keep you, our customers, happy and (more importantly) working! So please, if we ask you to take a photo, don’t get snappy – just get snapping! Thank you!

Poultry and Chicken Vaccine Sprayer

Following numerous enquiries we are pleased to have found a sprayer suitable for the application of Poultry Vaccines.    

Available in a handheld 1.5 litre version and a 5 litre backpack style version, this battery operated sprayer has an operating time of 8 hours.

This sprayer applies small volumes in constant uniform misting and has a choice of 4 nozzles (jets) for varied flow rate and droplet size. The droplet sizes are 70 – 250 Microns, dependant upon your nozzle choice, making it suitable for chicken vaccination, scabies treatments on other livestock and for general disinfectant and insecticide uses.

For more information, Please email trade@agratech.co.uk